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FAQ | Frequently asked questions and answers

first of all we like to highlight these four things ..

 

Covid-19 Time

STAFF READY

Sanitation

APARTMENTS READY

750+

HAPPY GUESTS

3.000+

FREE COFFEE

 

Just stay indoors, it's time to be outdoors. And we know now, it is the name of the wind that caresses us every day in the warm months. Trentino is the perfect place for your outdoor holiday; land of lakes and mountains. The Brenta Dolomites, Unesco heritage, Torbole, a world mecca for surfers, Lake Tenno with its enchanting emerald green, thousands kilometers of trails for Trekking and Mountain biking, Arco, queen of climbing and outdoor shopping. In this paradise we must always make you feel safe. Respect the rules of coexistence and hygiene, keep your distance. At the bottom you will find the most important and updated information for travelers, for your safe holiday in Riva del Garda and on the Garda Trentino-Dolomites.

If not voluntarily, none. Two apartments have an independent outside entrance. Two more can be reached via an external staircase that leads to a private internal staircase. As in all accommodation establishments, all of us and the guests must first comply with certain ministerial rules for behavior according to corona viruses, including the use of all mandatory safety precautions such as: hand gel, masks, gloves and disposable towels. Seriousness and mutual common sense.

There is no ISO 9001 certified quality standard for vacation rentals like most hotels in the world. The things that are really important are seriousness, professionalism and common sense. You need to know that hotel cleaning takes an average of 15/20 minutes per room. For our apartments, the average time is 3.5 hours per apartment. Bed linen and towels are washed and disinfected by certified industrial laundry. Upon arrival, you can personally appreciate our level of seriousness and disinfection depending on the corona virus.

We are a family business, we are the owner of the apartments, without intermediaries. Only in this way can we guarantee the best quality of service and a direct and constant relationship with our guests during their stay.

Absolutely yes! In our hospitality model, we offer constant presence and support, both physically and by phone. We are happy to give you many details and useful tips about your travel destination. On the website we have thought of a reserved guest area with lots of useful information and advice of various kinds. We know that these attentions are very much appreciated, as proof of this are the very high ratings we receive; near 10 and / or 5 stars.

Yes, we have four apartments plus an attic and they are all distributed in a single house. Yes, there is parking and it's public to residents and guests and right next to the house, in the neighborhood's internal parking lot and it's free.

Yes, it is a quiet and safe area.

Yes, the historic center of Riva del Garda is 600 meters, easily reached on foot in 10 minutes or in 3 minutes by bike.

Yes, there are various alternatives within 800 meters. The nearest supermarket [MD] is 500 meters away on foot. Lidl is 800 meters away. The nearest pharmacy: 500 meters on foot.

Lake Garda and the beach are 900 meters away and can be easily reached in a few minutes on foot or in 3/4 minutes by bike.

From the website you can send us an offer request, to which we will respond quickly. The booking and payment methods are indicated in the offer.

Unfortunately not. We cannot welcome four-legged friends, even if they are small. This is due to a general house rule.

Yes, within the property we have a closed box under video surveillance and with electricity, for e-bike recharging

Yes, our holiday apartments are equipped with modern and powerful air conditioning in the living,

Yes, our holiday apartments have a WiFi hotspot and the service is free.

Yes, each apartment has a washing machine and dishwasher. You will also find a 40 "LED TV, espresso coffee machine with capsules, toaster, kettle, tea and herbal teas, iron, etc. On the website, you will find a list of all available amenities.

Yes, we provide the following on request: travel cot, high chair for baby food, and children's cutlery. The cost of these services can be found in the online booking process.

Of course! We attach particular importance to updated and realistic information. All devices listed are actually available.

Yes, the large balconies are located to the east and offer a wide panoramic view of the mountains. They are also equipped with an electric awning, a table with chairs and a relaxing lounge chair.

Check-in is usually from 3:00 p.m. to 8:00 p.m. Check-out must be done by 10:00 a.m. However, different times can be requested and agreed upon for special needs. If the availability conditions allow it. Autonomous check-in is also possible using an electronic code or an external key box.

First of all, it is necessary to send the request to the host before booking. If the capacity of the apartment and the host allows it, that is possible. All additional guests must also be registered, pay the expected additional fee agreed with the host, and if applicable, the corresponding tourist tax.

Yes, the state law provides that the tourist tax per guest/night is charged. The tax applies to all adults over the age of 14 up to 10 nights and will be required upon check-in in cash. On the offer, the system calculates the total amount of the tourist tax, which is not retained. It is displayed as a reminder.

NO, because we are a private company, not a company with a VAT identification number. So we cannot issue an invoice for the purpose of deduction. We can issue a non-tax reminder upon request.

Yes, for every guest they are obligated to provide by us the bed linen, 1 bath towel, and 1 hand towel. The cost of the service can be found when booking.

Yes, but it is not done directly by us. We have signed a discounted contract with professional chauffeur-driven rental companies that run this service regularly upon prior reservation. If necessary, I offer you direct contact with the company with whom you can agree the tariff, book the service directly and reach our accommodations comfortably and without complications. Usually the service from / to the airports of: Verona-Villafranca, Brescia-Montichiari, Bergamo-Orio Al Serio, Milan Malpensa, Milan Linate, Bologna-G Marconi, Treviso-A Canova, Venice-Marco Polo and Innsbruck is active. Also from / to the main train stations.